Customer Service

Shipping & Delivery Questions
  1. When will my order ship?
    All orders ship within 1-2 business days, excluding weekends and holidays.

  2. When will I receive my order?
    Product arrival depends on the selected shipping method during checkout. We ship with FedEx Ground, 3 Day, 2 Day, Next Day, USPS First Class and USPS Priority Mail.

  3. How much will it cost to ship my order?
    Real-time shipping quotes are available on the checkout page depending on the shipping method you select.

  4. Do you ship to APO/FPO address?
    We honor the men and women serving our country. We ship to APO/FPO via USPS Mail.
Refund Policy
  1. What is your refund policy?
    Due to the nature of our products, we do not accept returns. We care about the health and safety of all our customers.
Order From Us
  1. What credit cards do you accept?
    We accept Visa, MasterCard, American Express, and Discover. For your convenience, we also accept PayPal.

  2. Is my credit card safe?
    Our website is protected by a 128-bit secured socket layer (SSL) and protected by VeriSign.

  3. Do you charge sales tax?
    Sales tax applies only to California orders. The current tax rate is 8.75%.
Terms and Conditions
Visit our "Terms and Conditions" page for more information on customer information privacy and our business approach.

Contact Us
  1. Did we answer your question?
    If not, please send us an email at customerservice@clarsskin.com and we will respond within 24 hours. You may also call us at 888-219-2123.